EREngineers
Field Service Management System
The project.
EREngineers is a web-based field service management system developed to centralize and simplify day-to-day service operations, including work order management, invoicing, customer information, and internal business workflows.
The application provides a role-based multi-user environment for administrators and staff, with access controls designed to support different responsibilities and operational workflows.
The system includes employee management, attendance tracking, job assignments, and performance-based work point calculations. Its backend APIs and MongoDB data structures support the efficient management of more than 1,000 customer records and associated operational data.
Key features.
Work order creation, scheduling, assignment, and management
Invoice generation and billing management
Customer information and service record management
Employee profile and internal operations management
Employee attendance recording and tracking
Job assignments and employee workload management
Performance-based employee work point calculations
Role-based access control for administrators and staff
REST API integration between frontend and backend
Operational data management supporting 1,000+ customer records
Technical architecture.
Technologies and architectural decisions involved in developing the application.
React.js frontend for administrative and staff workflows
Node.js and Express.js REST API backend
MongoDB for customer, employee, work order, and operational data
Role-based authorization for multi-user access
AWS cloud infrastructure
Google API integrations
Engineering challenges.
Designing interconnected workflows for work orders, invoices, customers, and internal service operations.
Implementing secure role-based access control across different employee responsibilities.
Building accurate attendance tracking and performance-based work point calculation workflows.
Structuring backend APIs and MongoDB collections to efficiently manage 1,000+ customer records and related operational data.
Maintaining consistency between employee assignments, work order updates, and service records.